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Booking conditions and helpful information

Please read these booking conditions & as the booking leader please inform your party of these conditions as set out below         

CHECK IN TIME IS 3pm

Parking passes are issued upon check-in from 3pm. If you wish to arrive earlier we can arrange priority check-in which includes priority parking from 11:30am for just £10 per room. Please be aware that this time has been allocated to guests which have paid to arrive earlier, we regret that parking on our car park is not allowed until parking passes have been issued. To add priority check-in please contact reception at least 24 hours prior to arrival.

CHECK OUT TIME IS 10.30am

Guests must vacate their room by 10.30 am. Departures after 10.30am may be charged an additional night unless late checkout is booked in advance. Late check out of 12pm can be arranged in advance for £10 per room. If you require a late check out please ask reception.

LUGGAGE:

We are happy to store luggage, but we will not be held responsible for any lost or stolen luggage or contents.

GUEST BELONGINGS:

The hotel will not be held responsible for any theft; loss or damage to guest’s personal belongings unless they have been handed into reception for safekeeping. We regret we will not be held responsible for any guest items left in or on our property so please make sure all your items you bring with you are insured against theft, loss & damage.

RESTAURANT:

Dinner is served between 6.00pm - 7.30pm (arrival day/s 8pm). Breakfast is served between 8.30am - 10am.
NO allowance can be made for meals booked and not taken therefore please inform us if you will be late checking in & require us to keep a meal or snack back for you. Please note, Our menu is displayed in reception every day, we serve a choice menu on a first come basis, no reduction can be made for guests not receiving their preferred choice as an alternative will be offered.

Some foods may contain traces of NUT & GLUTEN please make sure you inform us of any special dietary requirements prior to arrival.

Also it is your responsibility to check with our head chef as to the ingredients of any products we provide.

CAR & DISABLED PARKING:

Parking is available from £5 per day. We have parking to the front & rear of the hotel. Disabled guests are advised to park at the rear, as there are no steps at the rear of the hotel. All vehicles using our car park must register their vehicle/s at reception on arrival to obtain a parking pass. This pass must be displayed in the front window of your vehicle at all times. Parking is subject to you leaving your vehicle keys with reception at all times so we can move vehicles about with ease. (Hotel staff are insured to move vehicles) Parking is on a first come first served basis. All vehicles & contents are parked entirely at owners risk.

TELEPHONES:

All rooms have direct dial telephones, due to previous guests not settling their phone accounts reception now require a deposit of £10.00 or a copy of your credit/debit card. Telephones are charged at 20p a unit.
Please note: our reservations lines are digitally recorded to ensure our staff take your booking details correctly.

THE BOOKING CONTRACT:

Once we accept your deposit, you enter into a binding contract with the hotel, which includes you being subject to our cancellation, curtailment or no show charges as listed below. It is now your responsibility to check the confirmation letter to see that our details about your party & their needs are correct, please inform us immediately if you find any details on the confirmation letter that are not correct. Unless we write to confirm we are aware of any specific needs in your party we will expect all guests coming with you to be fit and well enough to walk up & down steps unaided (please read Disabled below). During peak periods Tiffany's Hotel reserves the right to amend the reservation accommodation to maximise occupancy. Calls may be recorded for monitioring and training purposes.

SMOKING POLICY:

Smoking inside the Hotel is strictly prohibited. There is a designated smoking shelter at the rear of the building. Our team have been trained to identify evidence of smoking inside the Hotel. In the event that you, or a member of your group/party, are found to have smoked inside the Hotel, a £100 deep clean fee will be charged and you may be asked to leave. In such cases, no refund will be issued.

CANCELLATIONS:

Should you need to cancel or change your booking in any way please advise the hotel immediately.
You will be sent an invoice to pay the cancellation costs as listed below, which will be due to payable within 10 days. The Hotel reserves the right to refuse, amend or cancel a booking at any time. In such events, the Hotel will not be held responsible for any other costs including, but not limited to travel costs. In the unlikley event that a booking is cancelled by the Hotel, a full refund will be given.

HOLIDAY INSURANCE:

We strongly recommend you take out some form of holiday insurance, which should include Cancellation, Curtailment, No Show, Theft, Loss and Damage.

CANCELLATION TERMS (EXCLUDING CHRISTMAS & NEW YEAR):

Standard rate: To secure a reservation we require a non refundable deposit equal to the 1st nights accommodation. In the event of a cancellation the deposit will be claimed. On occasion we may hold the deposit for a future booking arriving within 6 months from the date of cancellation, however an admistration fee may be applicable.

For cancellations made later than 8am, 7 days prior to arrival the 50% off the total booking fee will be claimed.
For cancellations made later than 8am 2 days prior to arrival, or in case of a No-Show, 100% of the total booking fee will be claimed.

Advanced Purchase Rate – To secure a reservation under the Advance purchase rate we require full payment of the total cost by credit or debit card at the time of booking. We regret that this is strictly non-amendable, non-refundable and non-transferable

CHRISTMAS & NEW YEAR CANCELLATIONS: 

Less than 4 weeks notice: 100% of Total Cost

CANCELLATIONS/BOOKING CHANGES BY US:

The Hotel will endevour meet guest requests, however any failure to do so will NOT constitute a breach of contract. Room requests can be guaranteed by securing them with the reservations team. Charges apply. During peak times the Hotel reserves the right to amend bookings to maximise occupancy. In the unlikely event that we have to cancel or change your booking, we reserve the right to do so and appropriate refunds will be issued.

COMPLAINTS PROCEDURE:

We trust you will have a trouble free and enjoyable holiday, but we realize that occasionally things can go wrong, should you feel you have any cause for complaint in any way please see The Manager of the department concerned immediately in order to give him/her a fair chance to correct the problem at the time it arises. It is considered extremely unreasonable for any guest to make any kind of criticism to us upon returning home therefore we will not enter into any such correspondence.

GUESTS WITH DISABILITIES:

Please note, the hotel has limited disabled facilities & some guests may find our facilities restricting. Whilst every effort will be made by the hotel to assist any guest/s with disabilities we do request that we have all the relevant information from you prior to arrival to ensure we can accommodate your needs. Please note our disabled entrance & parking is at the back of the hotel. The doorway narrows down to 27 inches wide & can be too narrow for some Wheelchairs & Scooters. We do NOT have any disabled bedrooms yet & we are NOT a specially adapted hotel. Please check this confirmation letter overleaf to see if we have written to you stating that we are aware of any disabilities, if we have not we may not be aware of this and we will be expecting you & all your party to be fit & well enough to walk easily up & down steps unaided. If you have not previously advised us of a disability within your party the hotel will NOT accept any liability should an accident occur. The hotel has long corridors & various steps & landings throughout the hotel. Please DO NOT bring very sick or infirm people to the hotel as we have a duty of care towards all guests & under certain conditions we may find it necessary to curtail the sick persons holiday to ensure a healthy environment for all our other guests. Please note our lifts are small and the door opening is only 23 inches wide.

GENERAL INFORMATION/DAMAGE/THEFT FROM OUR BEDROOMS

Reception is covered 24 hrs a day. CCTV is recording within the hotel 24 hrs a day. Reception’s CCTV has voice recording in case staff are abused by guests. The hotel will not be held responsible for the behavior of any individual guest or group of guests. 

Guests whose behaviour becomes aggressive or abusive to other guests or staff will be made to check out immediately without a refund.

Guest/s who cause damage or steal items from our bedrooms will be made to pay the full replacement cost. We know exactly what stock is in our rooms & we carefully check every departure for theft of our towels, glasses, tea trays, bedding & general room accessories.
 

CABARET:

The hotel regrets it will not be held responsible for an artiste failing to appear or for their behaviour whilst here as all artistes are self employed & come to us through an independent Entertainment Agency.

CHILDREN:

The hotel insists all parents & guardians of children check the artistes appearing are suitable for their children to watch.
Children are only allowed in the cabaret room if sitting quietly with their Parent/ Guardian. Children are not allowed near the stage as it can have heavy electrical equipment close to the edge. Children must not be left unsupervised in our Games room or in any other part of the hotel at any time.     

Thank you for choosing Tiffany’s as your holiday destination.

We look forward to being of service to you & welcoming you to Tiffany’s in the near future.
 

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